Frequently Asked Questions

Yes. With your permission, we contact your insurance provider, review your policy, and confirm whether any benefits apply. We provide a clear explanation of coverage before services begin.

We deliver a full range of non-medical in-home care services, including:

• Companion care
• Personal care (bathing, grooming, mobility help)
• Alzheimer’s & dementia support
• Post-surgical and recovery assistance
• Transportation and errands
• Meal preparation & light housekeeping
• Respite care for family caregivers

We operate adjacent to BritePath Medical Clinic, allowing for seamless coordination with physicians, nurses, and specialists when medically directed routines must be followed.

Yes. Care is available on a short-term, long-term, or intermittent basis. Our “No Contracts, Just Care” approach means services adjust to your needs, not the other way around.

Yes. We support clients wherever they live - homes, hospitals, memory care facilities, assisted living centers, rehabilitation facilities, or hospice environments.

We transition with you. Care can continue in the new facility, and we work with staff to ensure consistency, safety, and clear communication.

No. You only authorize services you need. You may pause, change, or discontinue care at any time without penalty.

Invoices are issued weekly for accuracy, transparency, and easier budgeting.

No hidden fees. If caregivers use their personal vehicle to run errands, mileage reimbursement may apply, which is discussed upfront.

Yes. We accept most major credit cards for convenient payment processing.

Yes. Our team is available 24/7/365. When the office closes, an on-call care coordinator is always available to assist you.

Hiring privately makes you the employer. This means you are responsible for:

• Payroll taxes

• Workers’ compensation insurance

• Liability for injuries

• Coverage when a caregiver doesn’t show

• Background checks

• Bonding against theft

• Supervision and performance management

With Del Lago Home Care, all caregivers are insured, bonded, background-checked, supervised, and backed by a full team for consistency and reliability.

A reliable agency should:

• Respond quickly and provide guidance immediately

• Offer 24/7 availability

• Guarantee coverage if a caregiver is absent

• Employ, insure, and bond all caregivers

• Perform national background checks

• Provide in-person supervisory visits

• Maintain ongoing communication with families

• Never send someone to your home without proper identification

Del Lago Home Care meets all of these standards.

In most cases, care can begin the same day or within 24 hours depending on your care needs and scheduling preferences.

Yes. We arrange introductions and match caregivers based on personality, experience, and care needs. If you ever feel that the match is not ideal, we will make a change at no cost.

We use a team-based staffing model. If your primary caregiver is unavailable, another trained caregiver is assigned immediately to avoid interruptions in care.

Every caregiver must pass:

• A national criminal background check

• Employment reference verification

• Bonding and insurance requirements

• Skills evaluation

• Hands-on training and continuing education

We then match clients with caregivers based on medical needs, mobility level, cognitive concerns, personality fit, and scheduling preferences.

Yes. Our dementia-trained caregivers provide:

• Redirection

• Structured routines

• Cueing and orientation

• Wandering prevention

• Activity engagement

• Safety oversight

Support is tailored to each stage of cognitive decline.

Yes. Many families struggle to balance work, caregiving, and personal responsibilities. Our respite care program provides temporary relief so family caregivers can rest, work, travel, or manage other responsibilities without compromising safety.

We conduct regular safety evaluations focusing on:

• Fall prevention

• Cluttered pathways

• Poor lighting

• Bathroom hazards

• Transfer risks

• Medication organization

Safety is the first priority in every care plan.

Yes. Behavioral resistance is common. Our team uses:

• Gentle familiarity techniques

• Gradual introduction

• Rapport-building routines

• Family-supported transitions

We work with families to develop an approach that reduces stress and improves acceptance.

Yes. We provide:

• Care updates

• Change-in-condition alerts

• Supervisory notes

• Scheduling confirmations

• Emergency communication

Families remain fully informed.

Caregivers are trained to recognize urgent changes and follow clear escalation protocols, including:

• Contacting family

• Calling emergency services when necessary

• Providing details to responders

• Reporting incidents to supervisors

We prioritize consistent scheduling and maintain a small, stable care team for each client. If changes are unavoidable, families are notified and introduced to the new caregiver in advance whenever possible.

Yes. We serve:

• Phoenix

• Scottsdale

• Glendale

• Gilbert

• Peoria

• Surprise

• Chandler

• Sun City

• Surrounding communities