Privacy Policy

 

Del Lago Home Care (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website (https://www.dellagohomecare.com) or receive our services.

1. Information We Collect

• Personal Information: name, email address, phone number, mailing address, insurance and billing details, as you provide when requesting services or submitting forms.

• Protected Health Information (PHI): medical history, care needs, treatment details when you engage our home-care services.

• Usage Data: IP address, browser type, pages visited, time spent on site, referral data.

• Cookies & Tracking Technologies: we use cookies and similar technologies to improve user experience and analyze website performance.

2. How We Use Your Information

We use your information to:

• deliver and coordinate home care services;

• process scheduling, billing, and payments;

• improve our website, services, and user experience;

• communicate with you about your care, appointments, service updates;

• comply with legal and regulatory obligations.
  We do not sell or trade your personal information.

3. Cookies & Tracking Technologies

We use essential, performance/analytics, functionality, and (if opted-in) targeting cookies. You may disable cookies via your browser but some site features may not function.

4. Sharing Your Information

We will only share your information:

• with caregivers, care-coordinators and authorized staff as needed for service delivery;

• with insurers or payment processors when required;

• as required by law or legal process;
  We do not sell your data to third parties.

5. Your Rights and Choices

You have rights under applicable privacy laws, including:

• Access or obtain a copy of your records;

• Request correction or amendment of inaccurate information;

• Request limitation of our uses or disclosures;

• Request alternative communication methods;

• Request deletion of data (subject to legal and medical-record retention requirements).
  To exercise these rights, contact us at [email protected].

6. Data Security

We maintain administrative, physical, and technical safeguards to protect your information. However, no system is perfectly secure; transmission over the internet carries inherent risk.

7. Non-Discrimination

We do not discriminate based on race, color, national origin, disability, age, or other protected characteristic in delivering services.

8. SMS/Email Communications (if applicable)

If you provide your mobile number you consent to receive text messages related to scheduling or service updates. Message and data rates may apply. Reply STOP to opt out.
By providing your email you consent to receive informational or service-related messages. You can unsubscribe anytime from marketing emails.

9. Changes to This Policy

We may update this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date.

Contact Us

Del Lago Home Care
8618 N 35th Ave, Phoenix, AZ 85051
Phone: (480) 779-4884
Email: [email protected]